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Draft: this document is under review while Makatib.App is in beta. It reflects our intended practices; the final version will be published before full launch.

Terms of service

Last updated: 27 July 2026

1. Agreement

These terms govern use of the Makatib.App website and service, operated by Project Paced Ltd (Company Number 16969966, England & Wales; registered office: International House, 64 Nile Street, London, N1 7SR, United Kingdom), referred to in these terms as "we" or "us". By creating an account or using the service you agree to them. If you use the service on behalf of a madrassa, you confirm you are authorised to accept these terms for it.

2. The service

Makatib.App is class management software for madrassas: attendance registers, tasks, teacher–guardian messaging, and Quran and subject progress tracking. Accounts have roles (management, teacher, guardian) with different permissions, and each madrassa's data is segregated from every other's.

3. Beta programme

While Makatib.App is in beta:

  • The service is provided to your madrassa free of charge and "as is". Features may change, be interrupted or be withdrawn as we develop the product. This is about what we charge your madrassa for the software, and is separate from any fee your madrassa charges its own families, which is covered in section 6.
  • At full launch, Makatib.App will become a paid product. Beta madrassas will receive advance notice and founding terms before any charge applies. No madrassa will be moved onto a paid plan silently.
  • If you choose not to continue at launch, or the beta ends, we will offer an export of your madrassa's records before deletion, as described in the privacy policy.
  • We ask beta madrassas for reasonable feedback; you are never obliged to provide it, and feedback you give may be used to improve the product.

4. Collecting fees from families

A madrassa may use the service to invoice families and collect fees. Where it does, three things hold, and they are set out in full in the payment terms, which form part of this agreement:

  • The madrassa is the merchant. It sets its fees, issues the invoices and receives the money, through its own account with our payment provider.
  • We never hold the money and take no share of it. Funds go from the payer to the madrassa without passing through any account of ours. We are not a payment institution and do not act as an agent for collection.
  • Refunds, hardship arrangements, chargebacks and tax are the madrassa's. Only the madrassa can decide whether a fee is owed, waive it or refund it.

5. Accounts and acceptable use

  • Keep your login credentials confidential; you are responsible for activity under your account.
  • Use the service lawfully and only for madrassa administration and communication.
  • Do not attempt to access another madrassa's data, another user's account, or to probe, disrupt or overload the service.
  • Messaging must not be used to harass, or to send unlawful or inappropriate content.

6. Your madrassa's responsibilities

As the controller of the student and family records it enters, each madrassa is responsible for:

  • having a lawful basis for recording students' and guardians' information, and informing families that it uses Makatib.App;
  • keeping records accurate and up to date, and removing records it no longer needs;
  • granting access appropriately: linking guardians only to their own children and removing staff access when someone leaves;
  • complying with its own safeguarding obligations and policies.
  • where it collects fees through the service, everything set out in the payment terms: its own merchant account and verification, the lawfulness and clarity of its fees, refunds and disputes, and its own tax and accounting.

7. Your data and our intellectual property

Your madrassa's data belongs to your madrassa. You grant us the licence needed to host and process it solely to provide the service. Where we process that data on your instructions, the Data Processing Agreement is incorporated into and forms part of these terms. The Makatib.App software, design and branding belong to Project Paced Ltd and may not be copied or reused without permission.

8. Availability

We aim to keep the service available and to schedule maintenance considerately. During beta in particular, we do not guarantee uninterrupted availability.

9. Liability

Nothing in these terms limits liability that cannot be limited by law. Otherwise, and especially given the service is currently provided free of charge, we are not liable for indirect or consequential loss, loss of data caused by factors outside our reasonable control, or losses arising from a madrassa's own breach of section 6. Where liability cannot be excluded, it is limited to £100 or the amount you paid us in the previous 12 months, whichever is greater.

Because we never receive or hold fees collected through the service, we are not liable for the money itself: not for a payment a madrassa never receives from its payment provider, a failed or reversed Direct Debit, a chargeback, or a fee a madrassa charged in error. Those sit with the madrassa as merchant and, where relevant, with the payment provider under its own agreement.

10. Ending use of the service

A madrassa may stop using the service at any time and request an export of its data. We may suspend or terminate accounts that materially breach these terms, giving notice where reasonable to allow data export.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Contact

Questions about these terms: info@makatib.app.